RETURNS & EXCHANGES
If you’re not 100% happy with your SoulTierra order, we're here to help! You’re welcome to contact us within 15 days of delivery to request a return or exchange. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it.
Please email us at firstname.lastname@example.org and we’ll be happy to get the process started for you.
After we’ve provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund.
To complete your return, we require a receipt or proof of purchase, a tracking number, and an RMA number. Please do not send your purchase back to the manufacturer or we will be unable to process the return.
Customers are responsible for the shipping fee on sending the item(s) back to us.
Return/exchange broken or defective item(s): Our warranty period lasts 30 days. If you received an item that is broken or defective, please attach a picture that clearly shows the damage and also describe the issue to receive a replacement. Please let us know if for any reason you cannot send a picture.
Once your return is received and inspected, we’ll send you an email notifying you that your return has been received. If the item is in perfect condition a full refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
In certain situations non or only partial refunds can be granted:
1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2. any item that is returned more than 14 days after it has been delivered.
3. SoulTierra gift cards are non-refundable.
Please email us at email@example.com so we can provide the return address.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please choose a trackable shipping service so we can track your order on its way to us. If you do not use a trackable service, we will not be able to guarantee a safe return to our warehouse.
If you have any additional questions, please contact us: